Terms & Conditions

Terms & Conditions
MAGGIE’S CLEANING SERVICE reserves the right to make amendments to these conditions with 15 days notice. By requesting Maggie’s Cleaning Service to provide service by any means including telephone, email, fax, booking form, Facebook Messenger, or direct conversation – the client accepts that these terms and conditions are binding.
NO TERM OR CONTRACT: There is no term to this agreement between the client and Maggie’s Cleaning Service. You may cancel your recurring or one time cleaning service 2 DAYS prior to the scheduled booking. Maggie’s Cleaning Service also reserves the right to cancel the service provided at any time.
CONDUCT: Our employees will be respectful while in your home. They will not smoke, eat or drink while in your home, nor do they watch TV or play the radio. They do not answer the telephone or doorbell. Their only purpose while in your home is to clean.
PETS ESCAPING FROM THE HOME: We cannot be responsible for pets that “escape” when entering/exiting your home. If your pet will be roaming free during the clean, please let us know in advance, so we can be on alert when opening doors..
EQUIPMENT AND SUPPLIES: We provide cleaning supplies and equipment including vacuums, mops, and cleaning products. If you have a specific product you want used, please call or email our office.
ARRIVAL TIME: Cleanings are scheduled in an order that requires the least amount of drive time. This means the exact time of your cleaning may differ each time. If you require an AM or PM schedule we will make every effort to accommodate your request however no times are guaranteed.
SCHEDULING: Frequency changes can result in the following:
PRICE CHANGES – The price for your recurring service is based on an hourly rate. Less frequent cleanings take more time. Rescheduling your cleaning can result in the cost of your service being less than, more than or the same as your last cleaning. Time will be considered for vacations when the home is not occupied.
Ex1: If you change from weekly to bi-weekly, the time needed to clean would be more, so your cost could increase. 
Ex2: If you change from monthly to bi-weekly, the time needed to clean would be less and your cost could decrease.
CLEANING FEE INCREASES: If on a fixed cost, Maggie’s Cleaning Service reserves the right to reevaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid. We reserve the right to adjust the estimate after the job is completed.
THE TERMS & CONDITIONS FOR THE PAYMENT POLICY: Payment is due in full upon completion of service. This may be made in cash or by e-transfer the same day.
REFUNDS: Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. If you are not happy, we will come back and re‐clean any areas free of charge.
LATE CANCELLATION: A Late Cancellation Fee of $30 will be charged unless notification of a change has been made 24hr prior to the service time. All notifications must be made by calling our office or emailing. If we must cancel your service due to our own reasons, we will give you a credit of $30 towards your next service.
CHARGES FOR MISSED APPOINTMENTS: If it is necessary for you to change, cancel or skip your regular cleaning day, we require at least 2 business days notice. If you do not notify our office and upon arrival and we cannot enter your home, we will charge you a full price lock out fee to cover our expenses. Late cancellations or locks outs prevent us from rescheduling the time and may impact the schedule of other clients. 
SECURITY ALARMS: If your home is equipped with a security system, please ensure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.
CANCELLATIONS: Maggie’s Cleaning Service reserves the right to suspend or cancel a booking if there are problems with the access, water or electricity supplies, or problems working around other contractors and /or service providers, as well as interference from any party. The client will still be held liable for the full cost of the agreed service.
ACCIDENTS/THEFT: The client is responsible for securing cash, jewelry and any other items of value for the security of both parties. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettably, and although not common, something may be broken. Our personnel are instructed to call our office at once if ANYTHING is broken, and to leave you a note on the work order advising you of the accident. In the event an item is damaged or broken, we reserve the option to repair or replace the item, if it was caused by our team. You must report this incident within 24 hrs of service. The client must be present at the end of the cleaning and inspect the home before the cleaners departure. Any damages should be brought to our attention prior to the cleaner leaving your home. Once the cleaners leave, Maggie’s Cleaning Service & staff are no longer liable for any damages.
HOLIDAYS: The holidays we observe are New Year's Day, Canada Day, Labour Day, Thanksgiving, Christmas Eve, Day & Boxing Day. Regular cleaning will be offered all other holidays. Should your regular cleaning fall on these days, our office will contact you approximately 2 weeks prior to the holiday to reschedule your cleaning. If you wish to reschedule a cleaning that falls on a holiday not indicated above, (ex: Good Friday), please call the office at least 2 business days in advance to avoid a late cancellation fee.
CLUTTER: The cleaning will be far more satisfactory if there is not a great deal of clutter with which to contend. Areas that have a large amount of paperwork for instance may not be cleaned. Items will be replaced neatly but will not be exactly as left. Dishes left on the counter will be placed in the sink.
PETS and PLANTS: If you have pets, our cleaners do appreciate it when they are secured and that you pick up after them. We offer a free litter box cleaning with service, but expect it to be cleaned regularly between our visits. Due to the individual care that plants require, we are not able to water or maintain them.
QUALITY CONTROL: If you feel that the quality of your clean is not up to our usual standards, please contact our office right away.
EXTRA WORK: Please call us in advance for special requests (i.e. after construction, refrigerator cleaning, garage, extra rooms) so we can schedule the time needed to complete these tasks. We will provide an over the phone estimate, however, we reserve the right to adjust the quote after the job is completed.
ITEMS WE CANNOT CLEAN: We will leave certain items untouched, such as items or areas containing any body fluids. If your pet has an accident or vomits, it will be your responsibility to clean it up, unless it occurs during a paid pet service. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, we will not clean or vacuum the small area. We will leave you a note, or call you regarding the problem. We do not clean inside cabinets. If you have other items you prefer we not clean or handle, please call the office and we will arrange to avoid those items. Our staff cannot climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any children-related services, or empty diaper pails.
IF THERE’S A PROBLEM: We guarantee our work. Contact our office before 11am the day following your cleaning (11am Monday for Friday cleanings) and we will make every effort to correct the problem. I understand that Maggie’s Cleaning Service does not refund any portion of a cleaning fee.
KEYS: Please make sure your home is accessible to us. Because your scheduled cleaning time may change each cleaning, we prefer a key to your home. Keys are maintained in a lock box except for the day of cleaning. Returned keys will require signature and identification at time of release.
OFFICE HOURS: Our office is open Monday through Friday 9:00am to 6:00pm. After hours and weekends, a voicemail can be left and we will return it on the next business day.